Privacy Policy

Last updated: [Nov 27, 2025]

North Kamloops Physiotherapy (“we”, “our”, “the Clinic”) is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and secure your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

1. Information We Collect

We collect the following types of information when you use our website or contact us:

• Contact Information — your name, email address, phone number, and details you submit through our contact form.
• Appointment or Inquiry Details — any information you voluntarily provide when contacting our clinic.
• Usage Data — anonymous information such as browser type, device type, pages viewed, and referring sources.
• Cookies & Tracking — if applicable, technologies such as Google Tag Manager, Google Analytics, or Meta Pixel may capture anonymous usage data.

2. How We Use Your Information

Your personal information is used for the following purposes:

• Responding to your questions or requests.
• Booking or managing appointments.
• Communicating important updates or confirmations.
• Maintaining website functionality and security.
• Analytics and advertising (when consented), including measurement of website performance.

3. Consent

By submitting your information through our contact form or interacting with our website, you provide implied consent for us to use your information for the purposes outlined above. If we require your information for any additional purpose, we will request explicit consent before doing so.

4. How We Share Your Information

We do not sell or rent your personal information. We may share information only with:

• Service providers who support clinic operations (e.g., email servers, booking platforms).
• Analytics or advertising platforms, only with your consent.
• Authorities when required by law.

5. Data Storage & Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information against loss, theft, unauthorized access, disclosure, or modification.

6. Your Rights

You have the right to:

• Access your personal information held by us.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for future communications.
• Request deletion of your information where legally permitted.

7. Third-Party Services

Our website may use third-party tools such as Google Analytics, Google Tag Manager, or Meta (Facebook) Pixel. These services may collect anonymous usage data according to their own privacy policies.

8. Contact Us

If you have questions about this Privacy Policy or wish to request access to your information, please contact us at:

North Kamloops Physiotherapy
Email: info@northkamloopsphysiotherapy.com